Complaints Procedure
Rathmullan Sailing and Watersports Club welcomes the views of children and families. We understand that from time to time there may be concerns or feedback about the Club, and we are dedicated to giving careful attention, and a courteous timely response to all suggestions, comments or complaints.
Comments Procedure:
1. All comments are welcomed and can be shared with any member of the Committee.
2. A comment can be made verbally to a member and in the event of an unsatisfactory result, the comment should be made in writing to the Committee Members or to The Chairperson (John Gallagher) or to The Club Secretary (Jane Watt).
3. The nominated person will make a note of these in the Comments Book, along with any action(s) taken.
4. The complaints procedure should be availed of if a satisfactory response is not received within 4 weeks.
Complaints Procedure:
1. If you wish to make a complaint you should contact the Chairperson (John Gallagher) to discuss and, hopefully, resolve the matter.
2. Should you feel that the matter remains unresolved then the complaint must be put in writing to The Chairperson.
3. A written acknowledgement of the complaint will be sent within 5 working days.
4. If the complaint is related to the behaviour of a member of staff or volunteer, s/he will be informed that a formal complaint has been made and given the full details including the right to reply.
5. If required, a request may be made in writing to the Chairperson or the management committee to have the complaint heard by a wider group.
6. Following the request, the complainant will be invited to a meeting within one month, and can be accompanied.
7. An agreed written record of the meeting will be kept by the external mediator and, where appropriate, a formal letter of the outcome will be issued within 7 days following the meeting.
8. In instances where the complaint involves the welfare of a child/children, the information will be made known to the relevant local Duty Social Worker in the Health Service Executive and to the committee, through the chairperson.
9. If the complaint involves a Child Protection issue, the procedure as outlined in the Child Protection Policy will be immediately implemented.
Comments Procedure:
1. All comments are welcomed and can be shared with any member of the Committee.
2. A comment can be made verbally to a member and in the event of an unsatisfactory result, the comment should be made in writing to the Committee Members or to The Chairperson (John Gallagher) or to The Club Secretary (Jane Watt).
3. The nominated person will make a note of these in the Comments Book, along with any action(s) taken.
4. The complaints procedure should be availed of if a satisfactory response is not received within 4 weeks.
Complaints Procedure:
1. If you wish to make a complaint you should contact the Chairperson (John Gallagher) to discuss and, hopefully, resolve the matter.
2. Should you feel that the matter remains unresolved then the complaint must be put in writing to The Chairperson.
3. A written acknowledgement of the complaint will be sent within 5 working days.
4. If the complaint is related to the behaviour of a member of staff or volunteer, s/he will be informed that a formal complaint has been made and given the full details including the right to reply.
5. If required, a request may be made in writing to the Chairperson or the management committee to have the complaint heard by a wider group.
6. Following the request, the complainant will be invited to a meeting within one month, and can be accompanied.
7. An agreed written record of the meeting will be kept by the external mediator and, where appropriate, a formal letter of the outcome will be issued within 7 days following the meeting.
8. In instances where the complaint involves the welfare of a child/children, the information will be made known to the relevant local Duty Social Worker in the Health Service Executive and to the committee, through the chairperson.
9. If the complaint involves a Child Protection issue, the procedure as outlined in the Child Protection Policy will be immediately implemented.
